Frequently Asked Questions

Need help? Call us on 01233 506206

Orbital Self Storage is owned by The Ashford Cattle Market Company Limited (Company Registration Number 118).

Here is a link to our details on the Companies House website.

We were established in 1856 and are the oldest trading limited company in England and Wales.

Our site is also home to several well know local businesses including The Hobbs Parker Group and the NFU Mutual.

Our secure compound is part of the Ashford Market complex on Orbital Park in Ashford just a few minutes from the town centre and J10 of the M20.

The address is Ashford Market, Monument Way, Orbital Park, Ashford TN24 0HB.

There is a map here.

Call us on 01233 506206.

Email us at acm@hobbsparker.co.uk

Our office hours are 8:30 am to 5:00 pm Monday to Friday

Yes, of course. 

Please call us on 01233 506206 or email us at acm@hobbsparker.co.uk so we can fix a time.

We will be pleased to show you around and answer any questions.

You can access your container from 6:00 am to 8:00 pm Monday to Sunday

We always offer you one of our special high security padlocks free of charge at the start of your rental.

But if you prefer to use your own padlocks that is fine.

Our containers allow you to use up to four padlocks.

The following items must not be stored in the property under any circumstances:

Illegal Substances – Example: Contraband drugs, prescription drugs

Food products / Perishables – Example: Fruits, seafood, meat, dairy products

Living Organisms – Example: Pets, plants

Flammable Liquids – Example: Lighter fluid, petrol, diesel, kerosene, motor oil, paint

Radioactive Materials

Asbestos – Example: Roofing sheets

Toxic Substances – Example: Agricultural chemicals, pesticides

Firearms, Weapons or Explosives – Example: Guns, knives, ammunition, fireworks

Gases – Example: Diving tanks, camping gas, butane gas, aerosol spray paint

Corrosive Agents – Example: Acids, alkaline, including lead-acid batteries, mercury

Dangerous Goods – Example: Hazardous materials

Oxidising Substances – Example: oxygen generator, peroxides, bleaching agent

Funeral / Burial Items – Example: Coffins, urns, cremated ashes

Immoral Material – Example: Any material deemed immoral by the authorities

Stolen Goods

No.

Sorry, but these are a fire risk.

Sorry, not at the moment. We may be able to offer this service in the future.

The minimum rental period is just one month.

You may end your rental at any time. You just need to give us one month’s notice please.

Yes, we will provide you with a simple agreement to sign.

We can send this to you by email or you may collect it from our office.

Here is an example.

Yes, we ask for a security deposit of £100 per container at the start of your rental.

This is returned to you at the end of the rental providing:

  • You leave the container empty and clean
  • You have paid all your rent
  • You return the padlock and keys if we have provided you with these

You will receive a VAT invoice each month by email.

You may pay this by monthly standing order or bank transfer.

We do not accept cash, debit or credit cards or direct debits.

Yes, VAT is included in the prices.

We will send you a VAT invoice by email each month so you can reclaim the VAT if you are VAT registered.

Our VAT Registration Number is 201 5430 25.

The container compound is surrounded by 2.4m high steel palisade fencing.

The entrance to our site is covered by CCTV.

Or caretaker lives on site. His bungalow is right next to the access gate to the compound.